Our warranty is 1 year beginning from date of delivery. All HID Bulbs, HID Ballasts, LED bulbs, and all other HID and LED components and accessories starting from date of product delivery are covered. Some of our LED's include a warranty void label - if it is ripped off, the warranty is void; no exceptions. Any breakage due to improper installation, shipping, or handling is not covered. As well as any breakage from vehicle accidents, or any type of impact, fire, severe water damage etc. HID-Power is not responsible for damages to automobiles resulting from use, misuse, or improper installation. Any charges accrued for removal, installation, or re-installation is not covered by this warranty.
Not sure what part is defective in your lighting kit?
Please refer to our Installation Page or YouTube Channel to make sure everything is installed correctly and more importantly, our Trouble Shooting Page to diagnose any potential problem/s or defective parts.
How it works:
- Ship only the defective part to us using the form at the bottom of this page (we only replace the defective piece, not the entire lighting kit). Customer is responsible for the shipping cost. Once received, we will mail the replacement part to you after testing and ensuring it is indeed defective. If the customer is located outside of the U.S; the customer is responsible for return shipping both ways. If non-defective item/s is returned for warranty as a mistake, the customer is responsible for shipment costs of the item/s back, regardless of location. Be sure you only mail back defective part/s to ensure free return shipping (U.S only).
How do I set up an item for warranty?
Please fill out our Warranty Form attached below and include it in the packaging. If you do not have access to a printer, just write down on a sheet of paper the information asked of you so that we can process the exchange in an efficient manner. If this is not mailed back with your return we will have no way of knowing who you are and what the item was returned for, and thus, no action will be taken on our part.
Address your return to:
5293 Pendergrass st
N Las Vegas, NV 89081
We recommend using USPS First Class Mail service when at all possible, as it's the cheapest method and it's fast. Packaged items weighing under 1lb can be sent via First Class Mail (cost around $3-5), which a single defective bulb or ballast should be. Packages over 1lb will have to be sent via their Priority Flat Rate Mail Service. Be sure to ask for a Flat Rate Padded Envelope (which can fit more than you'd ever need to send back), otherwise they will give you an unnecessarily large box charging you well over $10, when it should only be about $7-8. We only recommend USPS for our items, as they have the best rates when it comes to small light-weight items.
If you have any questions regarding our warranty policy please feel free to email us using the contact page above and we will get back to you within 24 hours. Thank you!